Sometimes it gets aggravating to sell printers or copiers in Denver. It seems there is very little money to be made, especially if there are any problems. We recently bought a Xerox Phaser 6180 color MFP for a customer in Denver, and before the end of the second month, the printer was already having some troubles here in Denver. We were surprised because there were very few pages on the color laser printer. I decided to call my Xerox rep to see if there was anything that could be done.
Most copier manufacturers are not super easy to work with when there are problems, it is generally “call this 800 number” and then you have to go in circles. I got some of this with Xerox too, of course, but the rep also was creative in figuring out ways to get the customer some free toner. Maybe it doesn’t solve the problem, but having some support and acknowledgement of the issue goes a long way. I wish my cell phone company had this kind of customer service! (They rhyme with Hey See and See… not to point out a specific carrier…) Anyway, no mechanical device will be perfect, but it is nice when you can actually get some support on a printer or copier in Denver!